mypay issue
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  1. #1

    mypay issue

    Hey everyone, I'm having an issue with mypay that you guys can help me with. So about a week and a half ago I just switched banks to USAA and I changed the direct deposit info incorrectly. So I wasn't paid as of May 1st, 2015. I checked the mypay website and it has updated my info for the new bank (again, incorrect info) and I also checked my previous bank account with PMCU and there was no money in there so I narrowed it down to that USAA has rejected the check or its floating around in their system somewhere. But if this helps the number I put in was my USAA member number, not the actual account number for my USAA checkings account. Will they recognize this? What are your suggestions? I can't call either of them today because it is the weekend, so I wanted to get answers from here. Thank you for reading and any replies.

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  2. #2
    MyPay doesn't recognize your USAA member number. You have to enter the checking account number in order to be linked. I believe there is an 800 ## on MyPay website. Best you speak to customer service than try and do the poke, poke system. They can do a full reset.

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