VA Reports Performance Improvements For 2003
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    Exclamation VA Reports Performance Improvements For 2003

    VA Reports Performance Improvements For 2003

    WASHINGTON (December 10, 2003) - The Department of Veterans Affairs (VA) is
    delivering high quality health care, benefits and memorial services to the
    nation's veterans, according to VA's FY 2003 Annual Performance and
    Accountability Report submitted today to the President and the Congress.

    "We have fulfilled our responsibility to provide veterans with the best in
    benefits and health care by making our department a model of excellence,"
    said Secretary of Veterans Affairs Anthony J. Principi. "We are honored to
    care for the health, welfare and dignity of veterans in recognition of their
    service to our nation."

    The report documents VA's progress during fiscal year 2003 towards making
    sure that America's veterans and their families receive timely,
    compassionate, high-quality care and benefits.

    VA achieved an "unqualified clean audit opinion" on its financial statements
    for the fifth consecutive year. This is the best report an agency can
    receive from an independent auditor.

    According to the report, the number of veterans using VA's health care
    system has risen dramatically in recent years, increasing from 2.9 million
    in 1995 to 5 million in 2003. To ensure availability of care for the core
    veteran population, a new regulation giving priority access for severely
    disabled veterans was implemented for those veterans with service-connected
    disabilities rated 50 percent or greater.

    VA continues to receive high satisfaction ratings among its patients with
    scores of 73 percent for inpatients and 74 percent for outpatients, both
    numbers up from FY 2002.

    In memorial affairs, VA maintained high levels of customer satisfaction with
    burial services. In a satisfaction survey, 97 percent of respondents rated
    the appearance of VA's national cemeteries as "excellent."

    VA significantly reduced its backlog of disability claims from a high of
    432,000 claims to 254,000 at the end of 2003. In addition, the percentage
    of claims more than six months old was reduced from 35 percent to 19

    In 2003, VA met four of the five key performance goals relating to the
    smooth transition of veterans from active military service to civilian life.
    On the subject of having VA medical centers provide electronic access to
    health information transmitted by the Department of Defense on separated
    service members, VA surpassed its goal of 50 percent by achieving 100

    The Federal Health Information Exchange and Government Computerized Patient
    Record, a joint program with the Department of Defense, is fully installed
    and functioning at all sites and will further ease the transition of
    veterans from active service to civilian life.

    "As America's troops return from liberating Iraq, we are reminded once again
    of the incredible sacrifices our servicemen and women make in defense of
    freedom," said Principi. "I will ensure they continue to receive
    exceptional service and the respect they have earned."

    VA's FY 2003 Annual Performance and Accountability Report can be found on
    the Internet at

  2. #2
    Registered User Free Member cjwright90's Avatar
    Join Date
    Dec 2003
    Monaca, PA (Near Pittsburgh)
    Still very slow, though...

  3. #3
    Yeah, very. Wonder if their 'report' included info regarding the dispicable state of affairs surrounding the case of Mike Clausen?
    I'm betting no one remotely involved with the VA wants to even speak of it.

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