CAS3
01-21-06, 10:24 AM
Veterans' Health Care Outscores Private Sector - Again
WASHINGTON (January 18, 2006) - Veterans continue to be more satisfied
with their health care than the average American, according to an annual
report on customer satisfaction that compares the Department of Veterans
Affairs (VA) health care system with private-sector health care.
The ratings came in the annual American Customer Satisfaction Index
(ACSI), which ranks "customer satisfaction" with various federal
programs and private-sector industries.
"Although VA has received many wonderful endorsements recently, the
support of our veterans - the people who know us best - is the highest
praise," said the Honorable R. James Nicholson, Secretary of Veterans
Affairs. "This is a testament to the hard work of VA employees, the
support of Congress and the leadership of the White House."
The ACSI, an independent survey of customer satisfaction within both the
federal and private sectors, gave VA's inpatient care a rating of 83 on
a 100-point scale. That's 10 percentage points higher than the 73
rating achieved for inpatient care by the private-sector health care
industry.
VA's rating of 80 for outpatient care was five percentage points higher
than the 75 rating for private-sector outpatient care and nine
percentage points higher than the average satisfaction rating for all
federal services.
The latest findings mark the sixth consecutive year VA's health care
system has outranked the private sector for customer satisfaction.
"VA provides world-class health care for our veterans," said Dr.
Jonathan B. Perlin, VA's Under Secretary for Health. "The ACSI ratings
confirm that our veterans recognize the dedicated service of VA's health
care professionals."
Since 1994, the ACSI survey has been a national measurement of customer
satisfaction with the quality of goods and services in the United
States. ACSI produces indices of satisfaction for seven economic
sectors, 41 industries, 200 private-sector companies and two types of
local government services.
VA's strong showing came after interviews with veterans who have
recently used the Department's services. The report is the product of
the National Quality Research Center at the University of Michigan
Business School, the CFI group, and the Federal Consulting Group.
Health care is just one of many potential benefits available to those
who served in our nation's armed forces. If you served, or know someone
who did, check on eligibility for benefits and services from VA at:
www.va.gov or call 1-800-827-1000.
WASHINGTON (January 18, 2006) - Veterans continue to be more satisfied
with their health care than the average American, according to an annual
report on customer satisfaction that compares the Department of Veterans
Affairs (VA) health care system with private-sector health care.
The ratings came in the annual American Customer Satisfaction Index
(ACSI), which ranks "customer satisfaction" with various federal
programs and private-sector industries.
"Although VA has received many wonderful endorsements recently, the
support of our veterans - the people who know us best - is the highest
praise," said the Honorable R. James Nicholson, Secretary of Veterans
Affairs. "This is a testament to the hard work of VA employees, the
support of Congress and the leadership of the White House."
The ACSI, an independent survey of customer satisfaction within both the
federal and private sectors, gave VA's inpatient care a rating of 83 on
a 100-point scale. That's 10 percentage points higher than the 73
rating achieved for inpatient care by the private-sector health care
industry.
VA's rating of 80 for outpatient care was five percentage points higher
than the 75 rating for private-sector outpatient care and nine
percentage points higher than the average satisfaction rating for all
federal services.
The latest findings mark the sixth consecutive year VA's health care
system has outranked the private sector for customer satisfaction.
"VA provides world-class health care for our veterans," said Dr.
Jonathan B. Perlin, VA's Under Secretary for Health. "The ACSI ratings
confirm that our veterans recognize the dedicated service of VA's health
care professionals."
Since 1994, the ACSI survey has been a national measurement of customer
satisfaction with the quality of goods and services in the United
States. ACSI produces indices of satisfaction for seven economic
sectors, 41 industries, 200 private-sector companies and two types of
local government services.
VA's strong showing came after interviews with veterans who have
recently used the Department's services. The report is the product of
the National Quality Research Center at the University of Michigan
Business School, the CFI group, and the Federal Consulting Group.
Health care is just one of many potential benefits available to those
who served in our nation's armed forces. If you served, or know someone
who did, check on eligibility for benefits and services from VA at:
www.va.gov or call 1-800-827-1000.