Kalbo
03-13-04, 04:02 PM
Now having had to deal with the VAMC for 10 years, I have a recommendation that I feel would help identify and seperate good VAMC personnel from those hanger ons.
After every appointment, each patient would receive (mailed) a questionairre that asked the patient's response to his/her treatment with the VA medical personnel (Doctor. Nurse, Receptionist, etc) -
The good, doctors, nurses, receptionists, etc overtime would constantly have higher surveys and the bad ones wouldn't. After a specific period of time you would know which ones are really helping the patients.
I am not suggesting that these Doctors, nurses, etc be evualated by patients on the technical knowledge - but on basic care procedures (for examples: did the doctor answer your questions, did the doctor tell you what the next step was, did the nurse address you appropriately, did the phelmbologist swab your arm with alchol before injecting you).
Those are just some example, and I am sure the real questions etc. could be better developed by the NSOs.
Semper Fidelis,
Bill "Kalbo" Long
After every appointment, each patient would receive (mailed) a questionairre that asked the patient's response to his/her treatment with the VA medical personnel (Doctor. Nurse, Receptionist, etc) -
The good, doctors, nurses, receptionists, etc overtime would constantly have higher surveys and the bad ones wouldn't. After a specific period of time you would know which ones are really helping the patients.
I am not suggesting that these Doctors, nurses, etc be evualated by patients on the technical knowledge - but on basic care procedures (for examples: did the doctor answer your questions, did the doctor tell you what the next step was, did the nurse address you appropriately, did the phelmbologist swab your arm with alchol before injecting you).
Those are just some example, and I am sure the real questions etc. could be better developed by the NSOs.
Semper Fidelis,
Bill "Kalbo" Long